FAQ

Getting Started with Your Basslet

Plug and Play
No need to install an app or pair your device, the Basslet is plug and play!

How to Charge Your Basslet
You can easily charge the Basslet with the micro USB cable included in the box.

How to Change the Strap
We've provided a strap tool for you to quickly swap straps, if necessary.

Everyday Use

What is the Basslet and how does it feel?
In short, the Basslet is a wearable subwoofer for your wrist and it feels awesome! Using a new technology for sound, the Basslet delivers the beats and basslines of the music directly to your body – so you can literally feel the music. The result is an augmented listening experience that headphones alone cannot provide.

Can I wear the Basslet somewhere other than the wrist?
Sure! We've done a lot of testing comparing one wrist versus both wrists and different locations on the body. We wanted to make the Basslet portable and convenient, so we designed and optimized it for a single wrist (read more about what we had to say about that here). The Basslet uses standard 24mm watch strap pins; you're welcome to experiment with different straps and locations on the body. And if you really can’t get enough, you can find out more about using two Basslets at the same time below.

What types of devices can I use with the Basslet?
To get you started, you can use the Basslet with any device that connects to wired headphones with a 3.5mm jack: smartphones, laptops, music players, gaming consoles, VR headsets, DJ and studio mixers, synths, drum machines, hi-fi systems, in-ear monitor systems and more. There’s no need for apps, just plug-and-play!

Do I need to pair the Basslet with my device?
Nope! You can simply plug and play right out of the box.

Can I listen to any style of music with the Basslet?
Please do! We've found the Basslet works with all kinds of music – the only requirement is that it contains bass. Check out some of our favorite tracks that feel awesome with the Basslet: lofelt.com/basslet/playlist

Does the Basslet work with all types of headphones?
The Basslet works with all wired headphones with a 3.5mm jack. It doesn't work with Bluetooth headphones.

How do I turn on/off the Basslet?
To turn the Basslet on, simply push either button on the Basslet. It will turn off automatically when no music is played for 15 minutes. If you want to manually turn it off, hold down the button on the sender until the LED turns red and release it - the sender is now turned off and the Basslet will follow automatically. If you want to turn off the Basslet itself, you can turn it off by holding both volume buttons simultaneously until the LED turns red, and release them.

Is the Basslet splash proof?
Yes! The Basslet passed many industry standard tests on its way to mass production and being splash proof was one of them (test IP44). It was built to withstand daily exposure to sweat, light rain and dirt. It is not waterproof, however, and should be taken off when swimming or showering.

Can I use the Basslet if I have a pacemaker or other internal devices?
Like many electronic devices, the Basslet contains magnets and magnetic fields that may interfere with the use of pacemakers or other internal devices.

What can I do if my Basslet blinks white, followed by 3 red flashes?

The Basslet's LED indicates if something is not working as expected. If the Basslet's LED blinks red, it needs to be charged. If the Basslet blinks white once, followed by 3 red flashes, it indicates it can not find the sender and it will not receive any music signal. You can follow these steps to address this:

  • Make sure the Basslet and the sender are charged and within range
  • Press the button on the sender once. The white LED confirms it is operating and charged.
    If the Basslet's LED still blinks white followed by three red flashes after these two steps, the Basslet and the sender are not paired.

How to pair the Basslet and the sender:

  • Make sure the sender and the Basslet are within a 30 cm/1ft radius.
  • Hold down the button on the sender until the LED turns blue. This indicates the sender is in pairing mode. When you release the button, the LED will turn off and flash blue every 2 seconds to confirm it is still in pairing mode.
  • Hold down both buttons on the Basslet simultaneously until the LED turns blue as well. The Basslet and the sender will confirm the pairing by changing their LED to white, and the Basslet gives a short vibe feedback. They are now communicating again and the Basslet should work as expected.


Basslet LED Explained

Button Press
The white LED blinks once to confirm the button press.
Max. intensity
Three fast blinks while increasing intensity: Basslet intensity reached maximum.
Min. intensity
Two blinks while decreasing intensity: Basslet intensity is at zero (mute).
Audio Clipping
The sender LED flashes red while music is playing. The music volume is too high and the Basslet will automatically decrease its intensity.
Error
The LED is continuously flashing red on button press. An error has occurred:
The battery is low - connect the USB cable to the sender and attach the Basslet to the sender to charge.
The Basslet is outside the normal operating temperature.
Unable to Connect
After turning on the Basslet, the red LED blinks three times and the Basslet does not play music. The Basslet is unable to connect to the sender:
The sender may be out of range - make sure the sender is a few meters away from the Basslet.
Press a button on the sender to make sure it is charged.
Connect to a charger if button press does not result in a signal.
Charging
Your Basslet and sender are charging if the LED is constant red.
Charged
The LED is constant white on either Basslet or sender. The device is fully charged.
Note: You can use the Basslet while the sender is plugged in for charging.
Basslet Battery is Low
The LED pulses red while in use. The Basslet battery is low and should be charged. The Basslet will automatically turn off when the battery is empty.


Buying the Basslet

Where can I buy the Basslet?

The Basslet is available in the U.S., Canada, and the E.U. including Switzerland, and can be purchased via our website. Please note prices are shown in US Dollar, British Pounds or Euro. If you aren’t able to select your desired shipping destination at checkout, please make sure to select the currency of the destination country at the bottom of the page. The Basslet is also available on Amazon US, UK, DE & FR. Don’t hesitate to contact our support using our contact form or live chat feature if you have issues placing the order: lofelt.com/customer-support

How long does the delivery take?

We will email you a tracking number within 2 business days after you place your order.Delivery takes 5-10 business days. With the tracking number, you will receive a more precise estimated delivery date. Before the tracking ID is sent out to you, our support can only speculate on the exact arrival date of your delivery. If you didn’t receive an order confirmation email, please double check your spam inbox and reach out to our support. There may have been an issue with your email address that would also prevent you from receiving the tracking ID, or another problem with processing your order. Our support will take a look and investigate this for you.

What if I don’t like the Basslet?

Firstly, we’re very sorry to hear that! If you bought a Basslet via our website you can return it for a full refund within 14 days after delivery. Please contact our support in this time frame by filling out the form at lofelt.com/customer-support and include your order confirmation number. We will get back to you within two business days with a reference number and return shipping instructions. At the moment, we can not cover the return shipping cost, but we will refund the full purchase amount if the Basslet arrives complete in its original box including all accessories it shipped with. From the day you received the return reference number, we allow another 14 days to ship the Basslet back. All legal information pertaining to returns and refunds can be found here: lofelt.com/returns-and-refunds
If you purchased your Basslet through Amazon, you can announce the return in the order history pane of your account. The legal information for Amazon purchases can be found on amazon.com or the respective local page.

Where can I try the Basslet?

The Basslet is currently only available to buy online and it is not available in retail stores. As the Basslet is most convincing after giving it a try for a few days, we made sure to establish an easy and convenient 14-day trial period on purchases from our website or at Amazon. You can, therefore, test it risk-free - if you don’t like it, you can return it by following the return instructions. We can often be found at events like CES, SXSW and IFA so keep an eye on our social channels - if you’re in attendance then, of course, we would be happy to demo the Basslet to you in person.

I don’t live in any of the countries the Basslet is available to order. Can I still buy a Basslet?

At the moment we are only able to ship the Basslet to the US, Canada, and across all European Union member states, including the U.K. & Switzerland.


Kickstarter Warranty

Is my Kickstarter Basslet covered by warranty?
Yes! We guarantee that your Basslet will be free of defects in materials and workmanship for 12 months from the date of original purchase provided that your Basslet is used for the normal consumer purposes.

Read our full warranty terms at lofelt.com/terms-and-conditions

In order to avoid unnecessary delays and cost, please don't return any products without contacting our customer support.

Still have a question?
Contact us and a member of the team will get back to you.